1. About these Terms
1.1 These Terms of Service ("Terms") are an agreement between you and CLICKHERE2 NETWORK PTE LTD (UEN 199907810Z), with its registered address at 21 Bukit Batok Crescent #09-79 WCEGA Tower Singapore 658065 ("ClickHere2 Network", "ClickHere2", "we", "us" or "our").
1.2 These Terms apply to every product and service you order from us, including web hosting, Professional Email, domain names and SSL certificates (the "Services").
1.3 The following documents also apply and form part of your agreement with us:
Acceptable Use Policy: what you may and may not do with the Services.
Privacy Policy: how we handle personal data.
Domain Registration Agreement: applies to domain registrations, renewals and transfers.
Order details: the plan, price, billing period and options shown when you order.
1.4 If these documents conflict, they apply in this order: (a) the product-specific terms in your order details; (b) the Domain Registration Agreement (for domain matters only); (c) these Terms; (d) the Acceptable Use Policy; (e) other policies referred to in these Terms. The Privacy Policy explains how we handle personal data.
2. Definitions
Account: your customer account in our client area.
Customer Content: websites, files, databases, emails and other data that you or your users store or send using the Services.
Order: a request for Services that you submit and we accept.
Plan: the hosting, email or other package you select, with the allowances shown at the time of ordering.
Billing Period: the term you pay for, such as monthly or yearly.
3. Your Account and Orders
3.1 You must be at least 18 years old, or have the authority to act for the business you represent, before you open an Account.
3.2 You must give accurate, current and complete information and keep it up to date, especially your email address. We send renewal, billing, security and service notices to that address.
3.3 You are responsible for keeping your login details secure and for all activity under your Account, including activity by people you authorise.
3.4 An Order is binding when we confirm acceptance or when we begin providing the Service, whichever happens first. We may decline or cancel an Order before provisioning, for example if pricing is clearly wrong, we cannot verify the order, or we suspect fraud. If we do, we will refund anything you have paid for that Order.
3.5 We may need to verify your identity or payment details before we provision or renew a Service.
4. Prices, Billing and Renewal
4.1 Prices are shown in Singapore Dollars and US Dollars and exclude applicable taxes.
4.2 Introductory and renewal prices. If a Plan is offered at an introductory or promotional price, the order page will show the renewal price that applies afterwards.
4.3 Automatic renewal. Services renew automatically at the end of each Billing Period unless you cancel before the renewal date. We generate renewal invoices 30 days before the renewal date. If you have authorised a stored payment method, we may charge it on or after the invoice date.
4.4 Price changes. We will give you at least 30 days' notice of any change to the renewal price of an existing Service. The change takes effect from your next renewal, and you may cancel before then.
4.5 Domain renewal prices may change when registries change their fees. The Domain Registration Agreement explains how this works.
5. 30-Day Money-Back Guarantee and Refunds
5.1 Money-back guarantee. If you cancel an eligible Service within 30 days of its first activation, we will refund the fees you paid for that Service in full.
5.2 Eligible Services: Web Hosting, Wordpress Hosting, Website Builder, Business Email, SSL Certificates.
5.3 Not covered: Domain registrations, renewals and transfers; SSL certificates renewals; renewals of existing Services; setup, migration or professional-service fees.
5.4 The guarantee applies once per Service. We may decline a refund where an Account has been terminated for breach of the Acceptable Use Policy or where we reasonably suspect abuse of the guarantee.
5.5 How to request a refund: Submit a cancellation request in the client area and open a billing ticket. Refunds go back to the original payment method within 14 business days of approval.
5.6 After 30 days: Apart from the guarantee above, fees for the current Billing Period are not refunded if you cancel early, unless the law requires otherwise or we state otherwise in writing. Nothing in these Terms limits any rights you have that cannot lawfully be excluded.
5.7 If you have a bundle, only the eligible parts are refunded. For example, if a free domain was included with a hosting Plan and you claim a hosting refund, we may deduct the standard registration price of the domain, and the domain stays registered to you.
6. Cancellation
6.1 You can cancel a Service at any time through the client area cancellation request.
6.2 You may choose:
End of Billing Period: the Service continues until the end of the paid period, then stops; or
Immediate: the Service stops shortly after we process the request. Immediate cancellation does not, on its own, give you a refund, except under clause 5.
6.3 Cancelling a hosting Plan does not cancel your domain registration, and cancelling a domain does not cancel your hosting. Cancel each Service separately.
6.4 Before you cancel, download your Customer Content. Clause 13 explains what happens to your data afterwards.
7. Non-Payment and Suspension
7.1 If an invoice remains unpaid after its due date, we will remind you by email. Unless you pay, the following applies:
3 days overdue: the Service may be suspended. Websites and email may stop working.
30 days overdue: the Service may be terminated and its data deleted under clause 13.
7.2 Once you pay all outstanding amounts, we will reactivate a suspended Service.
7.3 We may also suspend a Service, with or without notice, where it is reasonably necessary to:
protect the security or stability of our systems or other customers;
stop activity that breaches the Acceptable Use Policy;
comply with the law or a lawful request from an authority; or
respond to suspected fraud or unauthorised access to your Account.
7.4 Where it is practical and safe to do so, we will tell you why we suspended a Service and give you a reasonable opportunity to fix the problem before we take further action.
8. Web Hosting Services
8.1 One website per Plan. Each hosting Plan is for one website and one domain name, as described on the Plan page. Running separate websites in separate hosting packages makes them easier to manage, and it helps limit the impact if one site is compromised.
8.2 Autoscaling. Our hosting platform automatically allocates extra computing resources when your website's traffic increases. Autoscaling is designed for legitimate website traffic and operates within the allowances of your Plan. It does not mean unlimited resources for any workload. The Acceptable Use Policy describes workloads that are not suitable for hosting Plans.
8.3 Backups. We take automatic daily backups of website files and databases and keep restore points for up to 30 days. Our backups are a convenience, not a guarantee. You should keep your own independent copies of important Customer Content. Backups may not be available after a Service has been terminated.
8.4 Security. Hosting Plans include daily malware scanning, a web application firewall and DDoS protection. These measures reduce risk, but they cannot prevent every attack. You remain responsible for securing your website, applications, plugins and passwords.
8.5 Uptime. We aim for 99.9% network and platform availability.
8.6 Support. Technical support is available 24/7 through for matters relating to the Services we provide. Support does not cover developing, debugging or maintaining your own website code, themes, plugins or third-party applications, unless we agree otherwise. Response times are targets, not guarantees, unless they are set out in a separate written agreement.
8.7 Migration. If you are moving an existing website to us, we are happy to help you look at the options. Most standard websites can be moved without much difficulty. Custom-built or complex sites may need extra planning, compatibility changes or professional work. We do not guarantee that a migration will be completed within a particular time. Keep a complete copy of your website until you have checked that it works on our platform.
8.8 Maintenance. We may carry out scheduled maintenance. Where we reasonably can, we will give advance notice of maintenance that is expected to cause noticeable disruption.
9. Business Email
9.1 Business Email Plans include the number of mailboxes and the storage per mailbox shown on the order page. Mailbox storage limits apply to every mailbox in the package.
9.2 One free email account is included with each domain registered or transferred to us, while the domain stays active with us.
9.3 You must not use Business Email to send bulk or unsolicited messages. The Acceptable Use Policy applies, and we may limit sending volumes to protect mail deliverability.
9.4 Each customer may hold only one package type at a time. If you move from an email-only package to web hosting, you will be switched to a web hosting package that includes email.
10. Domain Names
Domain registrations, renewals and transfers are governed by our Domain Registration Agreement and the rules of the relevant registrar and registry, in addition to these Terms.
11. SSL Certificates
11.1 We supply SSL certificates issued by third-party certificate authorities. Each certificate is subject to that authority's subscriber agreement and validation requirements, which you agree to by ordering.
11.2 The certificate authority decides whether to issue a certificate. Organisation Validation (OV) and Extended Validation (EV) certificates need extra verification, which can take longer and depends on how quickly you provide what is requested.
11.3 You are responsible for completing validation and for installing the certificate, unless you are using an automated installation option that we support.
11.4 Certificate validity periods are set by industry rules and may become shorter over time. Where a certificate is sold for a multi-year subscription, it may need to be reissued during that subscription.
11.5 A certificate authority may revoke a certificate if it was issued on the basis of inaccurate information, if the private key is compromised, or where industry rules require it.
12. Your Responsibilities
You are responsible for:
making sure your Customer Content and use of the Services follow the law and our Acceptable Use Policy;
holding the rights you need for the Customer Content you publish;
keeping your software, plugins and passwords secure and up to date;
keeping independent backups of your Customer Content; and
making sure the people you authorise to use your Account follow these Terms.
13. Your Data When a Service Ends
13.1 When a Service ends for any reason, Customer Content stored in it may become inaccessible straight away.
13.2 After termination, we may delete Customer Content, including backups, after 30 days. Deleted data cannot be recovered.
13.3 If you need your data after a Service has been suspended or terminated, contact us as soon as possible. We may be able to help while the data still exists.
13.4 Clause 13 deals with Customer Content. The Privacy Policy explains how we keep and delete your account and billing records.
14. Third-Party Services
Some Services rely on third parties, including infrastructure providers, domain registries and registrars, certificate authorities and payment processors. We choose those providers with care, but we are not responsible for their acts or omissions beyond what the law requires. Where a third party changes or withdraws a service, we will try to offer a reasonable alternative or a pro-rated refund for the affected Service.
15. Intellectual Property
15.1 You keep all rights in your Customer Content. You give us a limited licence to host, copy, transmit and back up your Customer Content only as needed to provide the Services.
15.2 Our trademarks, website and software stay our property or the property of our licensors.
16. Limitation of Liability
16.1 Nothing in this agreement will exclude or limit our or your liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully excluded or limited under Singapore law.
16.2 Subject to clause 16.1, neither we nor you will be liable to the other, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this agreement for any:
(a) loss of profits, revenue, or anticipated savings;
(b) loss of business, contracts, or commercial opportunities;
(c) loss of or damage to goodwill or reputation;
(d) loss, corruption, or restoration of data; or
(e) indirect, incidental, special, or consequential loss or damage.
16.3 Subject to clause 16.1 and 16.2, our total maximum liability to you for all claims, losses, or damages arising out of or in connection with this agreement, whether in contract, tort (including negligence), indemnity, breach of statutory duty, or otherwise, will be strictly limited to the amount you paid us for that Service in the 12 months before the event that gave rise to the claim..
16.4 We are not responsible for loss of Customer Content to the extent that keeping your own independent backups would have avoided it.
17. Indemnity
You agree to compensate us for reasonable losses and costs, including legal fees, arising from third-party claims caused by your Customer Content or by your breach of these Terms or the Acceptable Use Policy.
18. Events Outside Our Control
We are not responsible for delay or failure caused by events we cannot reasonably control. Examples include natural disasters, wide-scale internet or power failures, upstream provider outages, cyberattacks that persist despite reasonable precautions, and government action. We will take reasonable steps to reduce the effect.
19. Changes to These Terms
19.1 We may update these Terms. For material changes, we will give at least 30 days' notice by email and/or a notice in the client area.
19.2 Changes take effect on the date shown in the notice. If a material change disadvantages you, you may cancel the affected Service before it takes effect and receive a pro-rated refund of unused prepaid fees for that Service.
19.3 We may make changes needed for legal, security or regulatory reasons with shorter notice, where that is reasonably necessary.
20. Notices
We will send notices to the email address on your Account. You are responsible for keeping that address up to date. You can send notices to us through our contact form. Please include your Account details and clearly describe the matter to which your notice relates.
21. Governing Law and Disputes
21.1 These Terms and any disputes arising out of or in connection with them are governed by, and must be construed in accordance with, the laws of the Republic of Singapore.
21.2 Before taking any formal legal steps, you and we agree to try to resolve any dispute through friendly, good-faith discussions within thirty (30) days.
21.3 If we cannot resolve the dispute through discussion, and the claim falls within the jurisdiction and monetary limits of the Singapore Small Claims Tribunals, either you or we may refer the dispute to the Small Claims Tribunals. Both you and we agree to submit to the jurisdiction of the Small Claims Tribunals for such claims.
21.3 If the dispute cannot be resolved through friendly discussion and falls outside the jurisdiction or monetary limits of the Small Claims Tribunals, both you and we agree that the courts of Singapore will have exclusive jurisdiction to settle the matter.
22. Miscellaneous Provisions
22.1 If a court or authority finds any part of these Terms invalid or unenforceable, that specific part will be removed or changed as little as possible. The rest of these Terms will stay fully in effect.
22.2 If you break these Terms and we do not take action immediately, it does not mean we have given up our rights. Any waiver of our rights is only valid if we give it to you explicitly in writing.
22.3 You cannot transfer your account, rights, or obligations under these Terms to anyone else without our prior written consent.
22.4 We may transfer, assign, or subcontract our rights and obligations to another company (such as during a corporate restructure or sale of our business), and we will notify you if this happens.
22.5 These Terms, along with the documents listed in clause 1.3, make up the entire agreement between you and us regarding the Services. They completely replace all previous conversations, promises, or understandings between us.
